13 PAPER JAM
or 13 DUPLEX JAM
message appears in the display panel, look for jammed paper in
any of the locations in Figure 8-1. If you get repeated paper
jams or if the paper jam message appears repeatedly, see "
Repeated Paper Jams" at the end of this section. Paper jams
occur most often when:
If toner gets on your clothes, wipe it off with a dry cloth and wash your clothes in cold water. Hot water sets toner into fabric.
Situation | Solution |
---|---|
General repeated paper jam problems. |
|
Multipurpose (MP) Tray repeated jams. | If jams persist after you have cleaned the printer, check the media specifications and verify that you are loading the Multipurpose (MP) tray correctly (see Chapter 3 "Printing Tasks"). You may need to replace the Multipurpose (MP) Tray Pickup Roller as described in Chapter 7. |
Paper Cassette repeated jams. | If jams persist after you have cleaned the printer, check the media specifications and verify that you are loading the Multipurpose (MP) tray correctly (see Chapter 3 " Printing Tasks"). You may need to replace the Multipurpose (MP) Tray Pickup Roller as described in Chapter 7. If using the universal (adjustable) Paper Cassette, verify that the paper size knob and other adjustments are set correctly and that the tray is not overloaded. |
Lower Cassette repeated jams (not applicable at ING). | Adjust the Lower Cassette as described in "Printing from the Optional Lower Cassette " in Chapter3. Verify that the paper size, tension, and other adjustments are set correctly and that the tray is not overloaded. If two or more pieces of media are being selected at once, it may help to decrease the tension (turn the adjustment clockwise). If the media is not being picked up from the tray, increase the tension (turn the adjustment counterclockwise). |
If sharp black vertical streaks appear on the page, the photosensitive drum inside the toner cartridge has probably been scratched. Replace the toner cartridge.
If smeared black vertical streaks appear, the fuser may be bad. Inspect the rollers for scratches and escessive wear, and, if necessary, replace the fusing assembly as described in 'User-Replaceable Parts' in Chapter 7.
If toner smears appear on the leading edge of the paper, the paper guides are dirty. Clean the printer as described in 'Cleaning the Printer' in Chapter 7.
If toner on the paper is loose or can be wiped off easily, your fuser may be damaged. See your service representative.
If the amount of background toner shading becomes unacceptable, the procedures described below may help to clear the condition:
If marks appear repeatedly on the printed side of the page:
If characters are improperly formed, producing hollow characters, your paper stock mat be too slick. Try a different paper.
If characters are improperly formed, producing a wavy effect, the laser scanner needs service. Call your authorized HP dealer or HP service representative
If a vertical line appears on the page's margin (usually the right margin) after printing about 10,000 pages, the drum in your toner cartridge is wearing out. The line will grow wider, with cross-hatching. Replace the toner cartridge. Shaking the cartridge will not temporarily relieve the problem.
Message | Description | Recommended Action |
---|---|---|
00 READY | The default ready message. The printer is ready to use. | No action required |
00 POWERSAVE | Printer is in Power Save mode. In Power Save mode all control panel keys operate normally. (See 'Saving Power with the Power Save Feature' in Chapter 5). | Press any key to take printer out of Power Save mode. Receipt of data or an error condition will also take pronter out of Power Save mode. The job will print when the fuser has warmed. |
00 OFFLINE | Printer is off line and not able to receive data. | Press On Line |
02 WARMING UP | The printer is warming up and is not ready to accept data. | Wait until the printer signals ready. If necessary, press On Line. |
04 SELF TEST | Printing a continous self test. | Press On Line or Shit + Continue to stop the test. Several more pages may print. |
05 SELF TEST | Printer self test in process (non-printing). | No action required. |
06 PRINTING TEST | Printing a self test. | No action required. |
06 TYPEFACE LIST | Printing a Typeface List. (Note that PCL/Postscript formats are different.). | No action required. |
06 DEMO PAGE | Printing a Demonstration Page. (Note that PCL/Postscript format are different). | No action required. |
06 CONFIG PAGE | Printing a Configuration Page. | No action required. |
07 RESET | Follows a control panel Shift+Reset selection. The printer returns all Printing,PCL,Job,and installed personality (PS,etc.) Menu items to user-selected settings and clears buffered page data, temporary soft fonts, and temporary macros. | No action required unless the printer is receiving data(you may have to press Shift+Reset several times to prevent printing unwanted pages. |
08 COLD RESET | The printer returns all Printing, PCL, Job, Config, Mem Config, Parallel, Serial, MIO (if installed), and installed personality(PCL, PS, etc.) Menu settings to their factory default configurations, except for page count, MP Tray size, Envelope Feeder size, and display language. | Reconfigure your printer and MIO. When you install a MIO card, to reinitialize the printer's control panel you may need to perform a cold reset. (Note: In a shared environment, this task should only be performed by the system administrator.) To perform a cold reset, hold down On Line while switching the printer ON until 08 COLD RESET appears in the display. |
00 OFFLINE | Printer is off line and not able to receive data. | Press On Line |
02 WARMING UP | The printer is warming up and is not ready to accept data. | Wait until the printer signals ready. If necessary, press On Line. |
00 OFFLINE | Printer is off line and not able to receive data. | Press On Line |
02 WARMING UP | The printer is warming up and is not ready to accept data. | Wait until the printer signals ready. If necessary, press On Line. |
00 OFFLINE | Printer is off line and not able to receive data. | Press On Line |
02 WARMING UP | The printer is warming up and is not ready to accept data. | Wait until the printer signals ready. If necessary, press On Line. |
00 OFFLINE | Printer is off line and not able to receive data. | Press On Line |
02 WARMING UP | The printer is warming up and is not ready to accept data. | Wait until the printer signals ready. If necessary, press On Line. |
00 OFFLINE | Printer is off line and not able to receive data. | Press On Line |
02 WARMING UP | The printer is warming up and is not ready to accept data. | Wait until the printer signals ready. If necessary, press On Line. |