WebinatorRead the documentation at Thunderstone or here.
Run the administrative interface.
For technical support with Thunderstone products, see the Tech Support link at the top of www.thunderstone.com's home page, ie.: http://www.thunderstone.com/texis/site/pages/Tech_Support.html
The message boards there contain many useful tips; a quick search of them first may yield the answer to your problem faster than posting a message. Note that the message boards are public, so anyone can see your message. If you have a more specific, private or urgent issue, there is a form to open a tech support request instead.
If you have NOT purchased a product from Thunderstone, this tech support forum is the ONLY support available.
If and ONLY IF you have PURCHASED a product from Thunderstone, you may also contact us by phone.
The Webinator manual is online at: http://www.thunderstone.com/webinator/
The Vortex manual is at: http://www.thunderstone.com/vortexman/
The Texis manual is at: http://www.thunderstone.com/texisman/